Right of withdrawal/cooling-off period
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. When returning the complete order (all products), you will be credited the full order amount including shipping costs. Note: Shipping costs will not be credited when returning single products from the same order. The costs for returning from your home to the web shop are for your own account. Within the Netherlands, these costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via Retour@24high.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
Except sealed products
You have the right to cancel your order up to 14 days after receipt without giving any reason to cancel, provided that the seal has not been broken. In the event that the sealing is broken your order is final and cannot be returned. If you make use of your right of withdrawal, After the cancellation you have14 days to return your product. You will get the full amount, including shipping credited. Only the costs for returning the product to the store are for your own account. If you make use of your right of withdrawal, you will return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to the entrepreneur. To make use of this right, you can contact us by sending an email to: Retour@24high.nl. We will refund the amount within 14 days after we have received the product in good order.
Exception sustainable products
Products that have a limited shelf life which are purchased through this web store can not be returned. The right of withdrawal is not applicable. The sale is final after a successful payment.
