General Conditions 24High
24High is registered at the Chamber of Commerce under number 73165190 and is established on Rijn 12, (2491 BG) in The Hague.
Article 1 Definitions
1. In these general conditions, the terms below are use in the following meaning, unless it is emphatically indicated otherwise:
2. 24High is a trade name of Hoekpolder B.V.
3. Buyer: The natural person of 18 years or older who does not act from the exercise of a profession or business entering into a (distance) agreement with Seller.
4. Seller: the provider of Smart- & Headshop products and of matters such as cannabis and psycho-active seeds, grow-kits, mushrooms (“magic mushrooms”), truffles, cactuses, herbs, other mind-altering substances, and various associated accessories to Buyer, in the following: 24High.
5. Offer: Any written proposal to Buyer for the supply of Products by Seller.
6. Agreement: the (purchase) agreement which provides for the sale and delivery of products which have been purchased by Buyer from 24High.
7. Website: the website used by 24High is www.24high.nl/.
Article 2 Applicability
1. These general conditions are applicable to each Offer and price quotations of 24High and every agreement between 24High and Buyer and to any product offered by 24High.
2. Before a (distance) agreement is concluded, Buyer is provided with these general conditions. If such is reasonably not possible, then 24High will indicate to Buyer in what manner Buyer can peruse the general conditions, which are published in any case on the website of 24High, so that Buyer can easily store these general conditions on a durable information carrier.
3. If besides these general conditions also specific product or service conditions are applicable, Buyer can, in case of contradictory conditions, always appeal to the applicable provisions which is most advantageous to him.
4. These general conditions are also applicable to additional, modified, and follow-up agreements with Buyer.
5. If one or several provisions of these general conditions are partially or entirely void or are annulled, the other provisions of these general conditions remain effective, and the void/annulled provision(s) will be replaced by a provision with the same tenor as the original provision.
6. Ambiguities regarding the substance or interpretation of, or situations which have not been provided for in these general conditions, must be evaluated and interpreted in the spirit of these general conditions.
Article 3 The Offer
1. All offers made by 24High are non-committal, unless emphatically indicated otherwise in writing. If the offer is limited or is valid under specific conditions, this is emphatically stated in the offer. A quotation only applies if it has been recorded in writing.
2. 24High is only bound by an offer if the acceptance thereof is confirmed by Buyer in writing. 24High nevertheless has the right to reject an agreement with a potential Buyer on grounds which are legitimate for 24High.
3. The offers contains a complete and precise description of the offered product and the associated prices. The description has such a level of detail, that Buyer is able to properly assess the offer. Apparent mistakes or errors in the offer cannot bind 24High. Any possible pictures, descriptions, and specific data in the offer are merely indicative and cannot constitute grounds for any compensation or the rescission of the (distance) agreement. 24High cannot guarantee that the shown picture, colours and/or packaging exactly correspond with the effectively delivered product.
4. Delivery times in the offer of 24High are indicative and do not grant Buyer, in case of their overrunning, the right to rescission or compensation, unless emphatically established otherwise.
5. A compound price quotation does not oblige 24High to supply a part of the matters included in the offer against a corresponding part of the quoted price.
6. Offers do not automatically apply to back orders. Offers are only valid for as long as there is stock available, and on first-come-first-served basis.
7. 24High has the right to refuse and/or cancel submitted orders or placed orders. Such refusal does not confer the right to Buyer to be compensated for damages or to be compensated in any other way for the refusal of the order.
Article 4 Adoption of the agreement
1. The agreement is adopted at the moment when Buyer has accepted an Offer from Seller.
2. An Offer can be made by Seller through the web shop and/or by e-mail.
3. If Buyer has accepted the Offer by concluding an agreement with 24High or by directly paying the ordered products (on-line), 24High will confirm the agreement with Buyer in writing by e-mail.
4. If the acceptance deviates (on minor points) from the offer included in the quotation and/or invoice, 24High is not bound by such. Buyer must settle the entire quotation and/or invoice, unless Buyer can demonstrate in writing that it was agreed otherwise.
5. 24High is not bound by an Offer if Buyer could reasonably have expected or has had to understand or should have understood that the Offer contains an apparent mistake or typing error. From such mistake or typing error, Buyer cannot derive any rights.
6. 24High can inform itself – within the legal framework – whether Buyer is able to comply with his payment obligations and it can responsibly enter into the (distance) agreement. If on such basis legitimate grounds pertain not to enter into the agreement, 24High has the right to refuse an order in a substantiated manner or to subject the implementation to special conditions.
7. Buyer can rescind the agreement within 14 days free of charges. This term enters into effect on the day after receipt of the product by Buyer. If 24High has incurred costs for the implementation of the agreement, Buyer is bound to settle these costs, whereby are included the applicable shipping costs.
8. In case Buyer wishes to make use of his revocation right, he is obliged to communicate the revocation within 14 days after receipt of the product to 24High.
9. Products with a limited shelf life are excluded from the revocation right.
Article 5 Implementation of the agreement
1. 24High will implement the agreement to the best of its insights and abilities and in accordance with the requirements of good workmanship.
2. If and to the extent the proper implementation of the agreement requires such, 24high has the right to have certain activities carried out by third parties at own discretion.
3. The Buyer makes sure that all information for which 24High indicates that it is necessary or of which the Buyer should reasonably understand that it is necessary for the proper implementation of the agreement, is timely supplied to 24High. If the information which is required for the implementation of the agreement is not timely provided to 24High, 24High has the right to suspend the implementation of the agreement and/or to bill the additional costs resulting from the delay, in accordance with the customary rates, to the Buyer.
4. 24High is not liable for damage, of whatever nature, which has occurred because 24High based itself on incorrect and/or incomplete information provided by the Buyer, unless 24High was aware of this incorrectness or incompleteness.
5. Buyer safeguards 24High against any possible claims by third parties which incur damage in connection with the implementation of the agreement and which damage is attributable to Buyer.
Article 6 Delivery
1. Delivery in principle takes place from the warehouse of 24High where the ordered matters are stored. When indicating delivery terms, 24High assumes no facts and circumstances occur which prevent timely delivery. Overrunning of the indicated delivery terms (as can be expected) are reported as soon as possible to Buyer. All indicated delivery terms are indicative and never are fatal time limits.
2. If the start, progress, or delivery of the products is delayed because, for instance, Buyer has not or not timely supplied all requested information, or provides insufficient collaboration, if the (down) payment is not timely received by 24High, or due to other circumstances which are at the expense and risk of Buyer, 24High is entitled to a reasonable extension of the (delivery) term. All established delivery terms are never fatal time limits and their overrunning do not confer any right to compensation to Buyer. Buyer must declare the default of 24High in writing and grant 24High a reasonable term to still enable it to deliver.
3. Buyer is obligated to accept the matters at the moment when they are made available to him in accordance with the agreement.
4. If the Buyer refuses to take them, or for whatever reason does not take them or is negligent with providing information or instructions which are necessary for delivery, then 24high is authorised to store the matters for a maximum of one month at the expense and risk of Buyer. For this, administration costs may also be charged. Buyer is obliged in such case to insure and keep insured the shipment until shipping or delivery can still take place. In the event of the situation mentioned above, delivery will take place again after one month has elapsed, whether or not through consultation of Buyer.
5. If the matters are delivered by 24High or an external forwarder, 24High will, unless established otherwise in writing, bill any possible delivery costs. These will in such case be invoiced separately. The delivery costs are borne by Buyer.
6. Delivery takes place until the front door of Buyer, unless emphatically established otherwise. To the extent it is agreed that delivery and placement in the building of the Buyer must take place, then such occurs entirely at the risk of the Buyer, regardless of what was established for the calculation of the delivery costs.
7. If 24High requires information from the Buyer in the context of the implementation of the agreement, the delivery time commences after Buyer has made this information available to 24High.
8. 24High has the right to deliver ordered matters against cash on delivery. The costs are at the expense and risk of Buyer
9. 24High has the right to deliver the matters in batches, unless this has been deviated from by agreement or in the event no independent value is represented by the partial delivery. 24High is authorised to separately invoice the part thus delivered.
10. If delivery of a product proves to be impossible, 24High will exert itself to make available a substitute product. Before delivery, Buyer will be informed in a clear and understandable manner that a substitute product will be supplied. Any possible return costs for substitute Products are borne by Buyer.
11. 24High reserves itself the right to refuse delivery if there are legitimate fears and/or grounds for non-payment.
Article 6A Packaging and transport
1. 24High commits itself towards the Buyer to properly package the deliverable goods and to secure and/or seal them in such a manner that in case of regular use and transport they reach their destination in good condition.
2. Unless established otherwise in writing, all deliveries take place inclusive of sales tax (VAT), inclusive of packaging and packing material and ex warehouse.
3. Accepting matters without comments or queries on the receipt count as proof that the packaging was in good condition at the time of the delivery.
4. Each Buyer is considered to be in possession of such import and/or payment permits as may be required. The lack or withdrawal of these permits does not relieve Buyer of the obligation to accept the matters in the established manner. If the matters are sold by 24High in non-cleared state, then a Buyer cannot derive therefrom the right to cancel the order. Nor can the right of cancellation of the order be derived from any possible quality requirements and/or objections made by third parties against the matters on grounds of patents, brands, and other titles.
Article 7 Investigation, complaints
1. Buyer is bound to (let) investigate the delivered matters at the moment of delivery, though in any case within 14 days after receipt of the delivered matters, but only to unwrap or use them to the extent necessary to evaluate whether he will retain the product. Thereby, Buyer must investigate whether the quality and quantity of the delivered matters corresponds with the agreement and whether the products meet the requirements which apply in regular (commercial) exchanges.
2. Buyer is obligated to investigate in what way the product must be used and to test and apply the personal use and the medical risks of a product in conformity with the directions for use. 24High does not recognise any liability which has arisen due to the wrong use of the product by Buyer.
3. Buyer must investigate himself whether the shipping of the product is compliant with all legislation and regulations of the relevant country of receipt. Buyer bears responsibility himself for compliance with local legislation and regulations and customs rules and for the associated costs.
4. Any possible visible defects or deficiencies must be reported within 14 business days after delivery in writing to 24High at email@example.com. If such a defect is not reported within this term to 24High, the right of complaint lapses with regard to visible defects. In case of damaging of the product due to careless handling by Buyer himself, Buyer himself is liable for any possible reduction of value of the product.
5. Invisible defects, defects which Buyer has not discovered upon thorough inspection of the received matters and he could not reasonably have discovered, must be reported to 24High forthwith upon discovery of that defect in writing at firstname.lastname@example.org. If a complaint is not filed immediately with regard to discovered invisible defects, the right of complaint of Buyer with regard to those defects lapses.
6. If Buyer makes use of his right of complaint, he will return the product and all accessories, to the extent reasonably possible, in the original state and packaging to 24High, in a substantiated manner and including relevant exhibits, with the purpose of enabling the relevant representative of 24High immediately to control the submitted complaints.
7. Buyer cannot file complaint with regard to delivered matters which he has at such time (re-)sold already.
8. Buyer cannot file complaint with regard to products which for reasons of hygiene are excluded from revocation, unless these products are in their sealed and original packaging and they have not been used.
9. Buyer does not have the right of complaint in the event of minor deviations which are considered permissible in commerce.
10. Claims or complaints with regard to a part of the delivered matters can never be grounds for the rejection of the entire delivery.
11. Buyer may, barring on grounds of complaints acknowledged by 24High and the prior consent granted for this in writing by 24High, not send back delivered matters. Return shipments can be sent to the official place of establishment. The shipping costs of returning are borne by Buyer.
12. (In case of) restitution of the purchase amount by 24High is carried out as soon as possible, the payment will take place within 30 days after receipt of the return shipment. Restitution takes place to the bank account number submitted before.
Article 8 Prices
1. During the term of validity of the offer, the prices of the proposed products are not increased, barring in the event of changes to VAT-rates.
2. The prices indicated in the offer are inclusive of VAT and other government-imposed levies, as well as packaging costs and administration costs. The shipping and any possible transport and clearing costs are not included, unless emphatically indicated otherwise.
3. If after adoption of the agreement but prior to the established date of availability or delivery the prices of auxiliary materials, raw material, components, the wages or other price-determining factors have undergone changes, 24High has the right to adjust the purchase price correspondingly, though not before expiry of three months since conclusion of the agreement. What is stipulated in the preceding full sentence leaves unaffected the authority of 24High to pass on price increases pursuant to legislation and regulations at all times and to increase the offering price correspondingly.
4. Price increases which are the result of additions and/or modifications to the agreement are borne by Buyer.
5. 24High provides Buyer with an itemised bill regarding the agreement in connection with the placed order or the submitted purchase.
6. All prices indicated by 24High are subject to printing and typing errors. Buyer cannot derive any rights or expectations from the possible consequences of these errors. 24High is not obligated to deliver in accordance with the erroneous price.
Article 9 Payment and collection policy
1. Payment must take place in advance, unless payment upon delivery has been established, in a manner as is to be indicated by 24High and in the currency in which the invoice is drawn up. Objections against the amount of the invoices do not suspend the payment obligation.
2. Buyer cannot derive any rights or expectations from a budget submitted beforehand, unless parties have emphatically established otherwise.
3. Buyer must settle these costs at once to the account number specified to him by 24High. Barring special circumstances, Buyer can only after the explicit and written consent of 24High establish a further term within which the owed amount must be settled, or Buyer can establish payment in cash. Using the option of (cash) payment through shipping is at the expense and risk of the Buyer. 24High does not guarantee the non-secure receipt of the full amount.
4. In case of liquidation, bankruptcy, or suspension of payments of Buyer, the claims of 24High on the Buyer are immediately exigible.
5. 24High has the right to let serve the payments executed by the Buyer in the first place to be deducted from the costs, subsequently from the matured interest, and finally to be deducted from the principal and the current interest. 24High can, without thereby falling into default, refuse a proposal for payment, if the Buyer indicates another order for the allocation. 24High can refuse full settlement of the principal if thereby the matured and the current interest as well as the costs are not settled as well.
6. In case Buyer is not compliant with his payment obligation and has not fulfilled his obligation within the payment term of 14 days set for this, Buyer (if Buyer has made the order from the exercise of a profession or business without any further default notice) is in default.
7. From the date that Buyer is in default, 24High will be entitled, without any further default notice, to the statutory (commercial) interest from the first day of default until full settlement and compensation of the extrajudicial costs in conformity with article 6:96 BW (Netherlands Civil Code), to be calculated according to the table in the decree on extrajudicial collection costs ‘besluit vergoeding voor buitengerechtelijke incassokosten’ of 1 July 2012.
8. If 24High has incurred more or higher costs which are reasonably necessary for compliance with the Agreement, such costs are eligible for compensation by Buyer. Also incurred judicial and enforcement costs are borne by Buyer.
Article 10 Retention of property
1. All matters delivered by 24High remain the property of 24High until Buyer has fulfilled all obligations flowing from all agreements concluded with 24High.
2. Buyer is not authorised to pawn the matters subject to the retention of property, nor to encumber them in any other manner.
3. If third parties place an attachment on the matters subject to the retention of property or they wish to establish or exercise rights thereon, Buyer is obligated to accordingly inform 24High as soon as may reasonably be expected.
4. The Buyer commits himself to insure and keep insured the matters delivered under retention of property against fire, explosion and water damage, as well as against theft, and to present the policy of this insurance upon first request for perusal.
5. The matters delivered by 24High which, pursuant to the first section of this clause, fall under the retention of property, may only be resold in the context of regular business operations and never be used as means of payment.
6. In the event that 24High wishes to exercise its property rights as indicated in this article, the Buyer already presently grants its unconditional and irrevocable permission to 24High or to such third parties as the latter may designate, to enter all such areas where the property of 24High is located and to take back those matters forthwith without any authorisation or consent of Buyer or of any judicial authority.
7. 24High has the right to keep the product(s) purchased by Buyer under its control if Buyer has not yet (fully) complied with its payment obligations, despite an obligation of transfer or release of 24High. This also applies for the event that Buyer is in a state of bankruptcy. After Buyer has fulfilled his obligations after all, 24High will deliver the purchased products as soon as possible still, though no later than within 20 business days, to Buyer.
8. Costs and other (consequential) damage as a result of the keeping under his control of the purchased products are at the expense and risk of Buyer and will be refunded upon first request to 24High by Buyer.
Article 11 Warranty
1. 24High only sells products which are not on List I & II of ‘Opiumwet’ (Netherlands drugs legislation). 24High furthermore imposes restrictions on sales: a Buyer can purchase no more than a maximum of 5 (hemp) seeds per day.
2. 24High takes all such measures as can reasonably be expected of it to assure the quality and soundness of its products but does not guarantee the absence of any possible defects of what it delivers
3. If and to the extent any guarantee has been given, such guarantee regards the guarantee provided by the producer and/or manufacturer.
4. Information which 24High provides through its website or by way of collaborators on the phone, by e-mail, or through other means of communication, if for purposes of information and cannot be considered medical advice.
5. 24High is never responsible for the suitability of the products for each individual application by the Buyer and for (advice on) the use or the application of the products by the Buyer.
6. If the matters to be delivered are not compliant with these guarantees, then 24High will replace or restore the matter within a reasonable term after receipt thereof or otherwise, if returning is not reasonably possible, after written notice in the matter of the defect by Buyer. After it is evinced by 24High that Buyer legitimately appeals to the warranty, 24High will replace the product in case or take care of restoral. In case of replacement, Buyer will return the matter to be replaced to 24High (at the expense of Buyer) and grant its property to 24High.
7. Any possible defects or delivery of the wrong products must be reported within 4 weeks after delivery to 24High in writing. Return shipping is only possible with regard to products which are in as-new-condition and are in the original packaging or the expiry date of which has not yet elapsed.
8. The warranty hereby specified does not apply in case the defect has arisen as a result of inexpert or inappropriate use or if, without the written consent of 24High, Buyer or third parties have applied modifications, or have tried to do so, to the matter or they have used it for purposes which the matter is not intended for, or have exposed it to abnormal conditions or have handled them in violation of the instructions of 24High.
Article 12 Suspension and rescission
1. 24High is authorised to suspend fulfilment of the obligations or to rescind the agreement, if Buyer does not or does not fully comply with the (payment) obligations from the agreement.
2. 24High is furthermore authorised to rescind the agreement(s) existing between it and Buyer, to the extent it/they has/have not yet been implemented, without any judicial arrangement, if Buyer does not timely or does not properly fulfil the obligations flowing for him from any agreement concluded with 24High, as well as in case of the bankruptcy of Buyer.
3. 24High is furthermore authorised to (let) rescind the agreement without any prior default notice if circumstances occur which are of such a nature that compliance with the agreement cannot possibly or cannot by standards of reason and fairness any longer be demanded, or if circumstances occur otherwise which are of such a nature that the unaltered maintaining of the agreement cannot reasonably be expected.
4. Upon a suspicion that a delivery is being made to a natural person younger than 18 or a person acting from the exercise of a profession or business or a person who uses products for other purposes than personal use, 24High has the right at all times to rescind the agreement with immediate effect. If rescission takes place pursuant to the aforementioned suspicion, Buyer is entitled to the refunding of money already paid.
5. If the agreement is rescinded, the claims of 24High on the Buyer are immediately exigible. In case 24High suspends fulfilment of the obligations, 24High retains its entitlements pursuant to the law and the agreement.
6. 24High always retains the right to claim compensation of damages.
Article 13 Limitation liability
1. If the implementation of the agreement by 24High leads to liability of 24High towards Buyer or third parties, such liability is limited to the costs billed by 24High in connection with the order with regard to direct damage. The liability is limited in any case to the damage amount which is disbursed at most by the insurance company.
2. The liability of 24High is limited at all times to the restoral free of charges of a defective matter or the replacement of that matter – or a component thereof – and all things at the discretion of 24High.
3. Buyer has an investigation obligation of his own and a responsibility to inform himself of the purchase, the use, effect, and possible health hazards of delivered products and the relevant legislation, such as the Netherlands ‘Opiumwet’.
4. 24High does not accept any liability for, in any case, the following situations: the product does not create the expected/desired sensation and/or effect; unexpected harvest results; physical and/or mental complaints (including though not limited to: dizziness, heart palpitations, headaches, confusion, the triggering of a psychosis); reduced response capacity; other personal injury and/or work incapacity as a result of defects of the product. Products cannot be considered medication in any way neither/nor as a substitute of medical treatment(s) (already underway) and/or of medical advice.
5. Products which 24High offers must never be used in combination with medication, alcohol, supplements, anti-depressants (MAO-inhibitors, SSRIs, SRNIs, and TCAs) and/or other (pharmaceutical) substances with a similar effect. If Buyer uses the products in combination with medication, alcohol, supplements, anti-depressants, 24High does not accept liability under any circumstance.
6. 24High is not liable for consequential damage, indirect damage, business damage, loss of profit and/or incurred losses, missed savings, damage due to operational stagnation.
7. Only in case of an attributable shortcoming in compliance in the matter of guarantees established by 24High with regard to the functionality and quality of the delivered products, is a limited liability accepted.
8. 24High is not liable for damage which is or can be the consequence of any action or failure to act in connection with (imperfect) information deriving from collaborators, the website, or from linked websites.
9. 24High is not responsible for errors and/or irregularities in the functionality of the website and/ or malfunctions or the (temporarily) not being available of the website for whatever reasons.
10. 24High does not guarantee the correct and complete transmission of the contents of and the functioning of e-mail forwarded by/on behalf of 24High, nor for its timely receipt.
11. 24High is not liable for any damage which Buyer incurs in the event products which are purchased by order of Buyer are not compliant with legislation and regulations of the country of receipt. 24High only and exclusively sells in conformity with Netherlands legislation. Buyer must inform himself regarding compliance with local laws.
12. All claims of Buyer on account of the shortcoming of 24High lapse if they have not been reported in a written and substantiated form to 24High within a year after Buyer was aware or could reasonably have been aware of the facts he bases his claims on.
Article 14 Risk transfer
The risk of loss or damaging of the products which are object of the agreement passes to Buyer at the moment when they are effectively delivered to Buyer and are thereby brought under the control of Buyer or of third parties to be indicated by Buyer.
Article 15 Force Majeure
1. 24High is not liable in case it is unable to fulfil its obligation pursuant to the agreement as a consequence of a situation of force majeure, nor can 24High be bound to comply with any obligation if it is prevented from doing so as a result of a circumstance which cannot be attributed to its fault, and which, neither pursuant to the law, nor to a legal action or commonly held opinion, is its responsibility.
2. By force majeure is intended in any case, though it is not limited to, what is stipulated regarding in the law and jurisprudence, (i) force majeure on the part of suppliers of 24High, (ii) the not properly fulfilling of obligations of suppliers which have been prescribed or recommended by Buyer to 24High, (iii) defectiveness of matters, devices, software, or material of third parties, (iv) government measures, (v) power outage, (vi) malfunction of the internet, data network and telecom facilities (for instance as a result of: cybercrime and hacking), (vii) natural disasters, (viii) war and terrorist attacks, (ix) general transport issues, (x) work strikes at the company of 24High , (xi) confiscation of whatever nature and on whatever grounds, and (xii) other situations which in the opinion of 24High fall outside its sphere of influence and which prevent the fulfilment of its obligations temporarily or permanently.
3. 24High has the right to appeal to force majeure if the circumstance which prevents (further) compliance enters into effect after 24High should have complied with its contract.
4. During the period that the force majeure continues, parties can suspend the obligations from the agreement. If this period lasts longer than two months, then each of the parties is authorised to rescind the agreement, without any obligation to compensate damage to the other party.
5. To the extent 24High has at the time force majeure enters into effect already partially fulfilled its obligations pursuant to the agreement or will still be able to do so, and the part fulfilled or to be fulfilled respectively represents an independent value, 24High has the right to separately invoice the part already fulfilled or still to be fulfilled respectively. Buyer is bound to settle this invoice as if it regarded a separate agreement.
Article 16 Privacy, data processing, and security
1. 24High handles the (personal) data of Buyer and Users of the website with care and will only use it in conformity with the privacy statement. If so requested, 24High will inform the data subject concerning. Questions about the processing of the personal data and further information can be submitted by e-mail to email@example.com.
2. If 24High on grounds of the agreement must provide for the security of information, such security will be compliant with the established specifications and a level of security which, taking into account the state of the art, the sensitivity of the data and the associated costs, is not unreasonable.
Article 17 – Intellectual Property Rights
1. All IP rights and copyrights of 24High lie exclusively with 24High and are not transferred to Buyer.
2. It is prohibited to Buyer to disclose and/or multiply, to modify or to make available to third parties all documents subject to the IP rights and copyrights of 24High, without the emphatic prior written consent of 24High. If Buyer wishes to apply changes to/on products supplied by 24High, 24High must explicitly agree with the intended modifications.
3. It is prohibited to Buyer to use products subject to the intellectual property rights of 24High otherwise than is established in the agreement.
Article 18 Complaints
1. If Buyer is not satisfied with the service or products of 24High or has complaints otherwise regarding the purchase agreement, Buyer is obligated to report these complaints as soon as possible, but no later than within 7 days after the disclosure of what has led to the complaint. Complaints can be reported to firstname.lastname@example.org
indicating “complaint” as the subject.
2. The complaint must be sufficiently substantiated and/or clarified by Buyer, for 24High to be able to take the complaint into consideration.
3. 24High will respond as soon as possible, though no later than within 14 days after receipt of the complaint, substantively to the complaint. If a longer term for complaint handling is necessary, buyer will be timely informed accordingly, and in any case within said 14-day term.
4. Parties will try to reach a settlement through mutual agreement.
Article 19 Applicable law
1. To each agreement between 24High and the Buyer, Netherlands law is applicable. The applicability of the Vienna Commercial Treaty (CISG) is emphatically excluded.
2. 24High has the right to unilaterally modify these general conditions.
3. All disputes, arisen through or in connection with the agreement between 24High and Buyer are submitted to the competent court of law in The Hague, unless provisions of mandatory legislation designate another competent court.